Distance Selling Regulations and returns policy
If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item subject to the following conditions:
Richard Burbidge Ltd & Fylde Stairparts : November 2011
Standard Delivery/Returns Policy
Richard Burbidge Ltd., has no direct involvement with end users, they provide a delivery service to Fylde Stairparts and therefore the standard returns policy of RBL as set out here, applies to this website.
Shortages & Damages
On receipt of your order, please ensure that any shortages or damaged products are clearly mark as such on the proof of delivery (Delivery Note). Should there be any shortages or damaged items they should be reported to Richard Burbidge Ltd (via Fylde Stairparts) within 5 days of the date of delivery.
Any shortages will be replaced FOC on a 24-hour delivery. Any damages should be reported with photographic evidence and emailed to us. Once we have received and agree that we are at fault, we will replace damaged goods on a 24-hour delivery.
Returns for Saleable Products
All returns to Fylde Stairparts are subject to a re-stocking charge. The request for the return of goods must be received with 28 days of delivery. Charges for the return of Saleable goods are £35.00 or 25% of their value, whichever is the greater amount.
We will not uplift goods under the value of £35.00, as this is the minimum re-stocking charge. Goods are not worth collecting if under the value of £50.00, except if it is at the customers request, then re-stocking charges will apply.
Customers wishing to return goods by either bringing them or posting them back, the minimum re-stocking charge will apply.
Uplift of goods via Nightfreight can take up to 2 weeks.
If a customer wishes to cancel an order, the following will apply:
(1) Order has been Processed and Packed. We will stop the delivery with Nightfreight, However a minimum re-stocking charge of £35.00 will be applied.
(2) Order has been Processed but now yet packed. We will cancel the order and waiver the re-stocking charge.
(3) Order has left our premises. We will inform Nightfreight to abandon the delivery and return the goods to us. A re-stocking charge of £50.00 will be applied.
Why Re-stocking Charge
(A) Admin costs to process order.
(B) Warehouse costs to pick and pack order.
(C) Transport cost to delivery order.
(D) Transport costs to uplift order - if applicable.
(E) Warehouse costs to inspect, possibly re-pack products and return to warehouse.
(F) Admin cost to raise invoice/credit note.
To Cancel an Order
You can email us at firstname.lastname@example.org call us on 01253 762026 or Fax us on 01253 691107 or write to us at Fylde Stairparts, Unit 3 Spen Farm Business Park, Ashworth Road, Blackpool, Lancashire FY4 5LP within seven days (excluding week-ends or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. If you have already received the delivery, you must take reasonable care of the goods during this period.
ALL RETURN ITEMS MUST BE IN ORIGINAL CONDITION. UNDER NO CIRCUMSTANCES CAN WE ACCEPT RETURNS AFTER THE SEALED PACKAGING HAS BEEN BROKEN or DAMAGED. PLEASE CHECK THE ITEMS ARE TO YOUR TASTE AND ARE CORRECT FOR THE JOB IN HAND BEFORE REMOVING FROM THE PACKET.