Returns Policy
Distance Selling Regulations and returns policy.
If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (see Terms & Conditions)
To cancel, you can email us at info@fyldestairparts.co.uk call us on 01253 762026 or Fax us on 01253 691107 or write to us at Fylde Stairparts, Unit 3 Spen Farm Business Park, Ashworth Road, Blackpool, Lancashire FY4 5LP within seven days (excluding week-ends or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).
Orders Cancelled AFTER GOODS HAVE ALREADY BEEN DESPATCHED
Item(s) will need to be returned to us within 7 working days notification of cancellation. Should items being returned need to be collected by the carrier, they can only be collected from the address to which they were originally delivered and a standard uplift fee will be incurred.
Under NO CIRCUMSTANCES should goods be sent back to Richard Burbidge Ltd., THEY MUST be returned to: Fylde Stairparts., Unit 3 Spen Farm Business Park, Ashworth Road, Blackpool, Lancashire, FY4 5LP
We reserve the right to make a 10% Re-stocking fee should circumstances warrant it.
ALL RETURN ITEMS MUST BE IN ORIGINAL CONDITION. UNDER NO CIRCUMSTANCES CAN WE ACCEPT RETURNS AFTER THE SEALED PACKAGING HAS BEEN BROKEN. PLEASE CHECK THE ITEMS ARE TO YOUR TASTE AND ARE CORRECT FOR THE JOB IN HAND BEFORE REMOVING FROM THE PACKET.